Kylight Komplaint: Customers Receive Empty Highlight Compacts from Kylie Jenner's Cosmetic Company
What first started out as a booming line of lip glosses and liners, quickly spawned into a full fledged cosmetic line made up of highlighters, or (Kylighters), eyeliners, and eye shadows too. Kylie Jenner and her makeup line, Kylie Cosmetics have managed to dominate almost every area of a woman's makeup arsenal in under a year's time.
But with almost any budding brand comes its pitfalls. Recently, Kylie Cosmetics has been receiving a number of complaints and criticisms claiming that the company has been sending out empty "Kylight' palettes! These unsatisfied customers have even taken to social media to voice their disappointment, which of course can spell bad news for business.
I mean you can understand their point. It’s bad enough paying a delivery charge, but paying $8.95 to ship air?! That's just absurd.
SOOOOO I RECEIVED MY PACKAGE FROM KYLIE COSMETICS TODAY....... YALL WILL NOT BELIEVE THIS
— brianna 🇯🇲 (@btaylorbeauty) March 8, 2017
What happened to my kylighter?@KylieJenner @kyliecosmetics pic.twitter.com/hsI6QiK1my
— Carissa Elliott (@ElliottCarissa) March 8, 2017
@kyliecosmetics @KylieJenner GOOD DAY RUINED when my Kylighter arrived BUT THERE WAS NO PRODUCT inside 😭😭😭 help me!!! pic.twitter.com/XWpGlnI8ik
— elizabitch (@ElizabethDilts) March 8, 2017
But of course with all complaints, there is speculation. BUT, Kylie Cosmetics has yet to address this complaint formally and has instead addressed some customers privately via social media.
I guess if you get enough retweets and likes they'll send you a new kylighter...?🐸☕️ pic.twitter.com/Q94tCvPxD5
— jordan byers 👽 (@jordanebyers) March 9, 2017